Privacy Policy & SMS Terms and Conditions

Borokwa Consulting (Pty) Ltd

Effective Date: 17 November 2025
Last Updated: 17 November 2025

1. Introduction

Borokwa Consulting (Pty) Ltd (“Borokwa Consulting”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you:

Visit our website

Engage with our content or lead magnets

Contact us to enquire about working with us

Receive communications from us, including SMS messages

By using our website or providing your personal information, you agree to the terms of this Privacy Policy.

2. Responsible Party

The Responsible Party for purposes of POPIA is:

Borokwa Consulting (Pty) Ltd
Registration Number: 2015/441464/07
Location: Johannesburg, South Africa
Email (Privacy Enquiries): [email protected]

3. Personal Information We Collect

We collect only the personal information that is necessary for our business operations.

This may include:

Full name

Email address

Mobile phone number

Restaurant or business name

Website or social media URL (e.g. Instagram)

Communications sent to us

Automatically collected information:

IP address

Browser type

Device information

Website usage data (via Go High Level)

We do not collect identity numbers, financial account numbers, or special personal information.

4. How We Collect Personal Information

We collect personal information through:

Website contact forms

Lead magnet or opt-in forms

Direct communication (email, SMS, or online enquiries)

All information is provided voluntarily by you.

5. Purpose for Processing Personal Information

We process personal information to:

Respond to enquiries and assess potential working relationships

Provide information about our services

Send reminders, updates, and service-related communications

Send marketing and promotional messages (with consent)

Improve our website, content, and services

Comply with legal and regulatory obligations

6. Legal Basis for Processing (POPIA)

We process personal information based on:

Your consent, where required

Contractual necessity, where processing is needed to engage or work with you

Legitimate business interests, provided these do not override your rights

Legal obligations, where applicable

7. SMS Communications & Terms and Conditions

7.1 SMS Opt-In

By submitting your mobile number through our website or lead magnet forms, you consent to receive SMS communications from Borokwa Consulting, which may include:

Appointment or service reminders

Business updates

Marketing and promotional messages

Consent to receive SMS messages is not a condition of purchase.

7.2 Message Frequency & Costs

Message frequency may vary

Message and data rates may apply, depending on your mobile network provider

7.3 Opt-Out & Help

You may opt out of SMS communications at any time by:

Replying STOP to any SMS message

For assistance, reply:

HELP

Once you opt out, you will no longer receive SMS messages unless you opt in again.

7.4 Use of SMS Service Providers

We use Go High Level as a third-party messaging and CRM platform to manage SMS communications.

These service providers act as operators under POPIA and process personal information only under our instructions and subject to appropriate security safeguards.

We do not sell, rent, or share mobile numbers or SMS consent data for third-party marketing purposes.

8. Data Sharing and Disclosure

We may share personal information only with:

Service providers (operators) such as Go High Level, strictly to support our services

Legal or regulatory authorities, if required by law

All operators are contractually required to safeguard personal information and comply with POPIA.

9. Cross-Border Data Transfers

Our primary data processing occurs in South Africa.
Where personal information is processed or stored outside South Africa via cloud-based platforms (such as Go High Level), we ensure that:

Adequate data protection safeguards are in place, and

Transfers comply with POPIA requirements

10. Data Retention

We retain personal information:

For as long as necessary to fulfil the purpose for which it was collected

While a business relationship exists

For a reasonable period thereafter, or

As required by law or for legitimate business purposes

When personal information is no longer required, it is securely deleted or anonymised.

11. Your Rights Under POPIA

You have the right to:

Request access to your personal information

Request correction or deletion of your personal information

Object to the processing of your personal information

Withdraw consent at any time (without affecting prior lawful processing)

To exercise your rights, contact us at [email protected].

12. Complaints

If you believe that we have not complied with POPIA, you have the right to lodge a complaint with the Information Regulator of South Africa:

Information Regulator (South Africa)
Website: https://www.justice.gov.za/inforeg/

13. Cookies and Website Tracking

We use cookies and similar technologies to:

Understand website usage

Improve performance and user experience

You can manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

14. Security Measures

We take reasonable technical and organisational measures to protect personal information against:

Loss

Unauthorised access

Unlawful processing

While we take security seriously, no method of electronic transmission or storage is completely secure.

15. Children’s Privacy

Our services are intended for individuals 18 years and older.
We do not knowingly collect personal information from children. If we become aware that such information has been collected, it will be deleted.

16. Automated Decision-Making

We do not use automated decision-making or profiling that produces legal or significant effects on individuals.

17. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated effective date.

18. Contact Us

If you have any questions about this Privacy Policy or how we process personal information, contact:

Borokwa Consulting (Pty) Ltd
Email: [email protected]

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